We provide product support and training to meet enterprise, channel partner, and government client needs with world-class capabilities. Our goal is to create a simple and effective process to support your Invisinet product installations.
The Invisinet support service and training offerings are designed to help customers receive the benefits of their cyber security solution and provide us feedback in a trusted way. Our team works as an extension to your team with:
- Proven expertise to understand and resolve security and networking challenges in a timely manner
- Focused and seamless work with customers, and partners, to deliver measurable results
- Access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation
Product Support
Invisinet product support is offered as a standard or premium service. Invisinet also provides educational programs for customer and partner training. Features included in each support offering are available by contacting us. These support and service offerings are available either directly through Invisinet, or through an Invisinet partner. Please contact us if you are looking for something specific, we would be happy to work with you on addressing your requirements.
Training
Invisinet trainers are experts in network and security practices and familiar with many of the surrounding products and technologies used in building a strong Identity Aware Network. Training sessions include the following topics:
- Introduction to Invisinet products and Transport Access Control (TAC)
- TCP basics, structure, fields, sequence numbers
- Invisinet concepts (Keys, Tokens, First Packet Authentication™, etc.)
- Use cases and deployment configurations
- Installation and Management
- Troubleshooting
OEM and Partner training is also available. Please contact us or your Invisinet account manager for more information
Documentation
Invisinet provides a comprehensive set of customer documentation. Listed below are the key documents to start with for configuring a virtual or cloud-based Invisinet deployment.
Invisinet Configuration Shortcut Guide – describes the concepts and procedures to configure cloud gateways and identities for authentication of network sessions.
Invisinet Command Reference Guide – contains the descriptions of the commands, arguments, and options that are used by the administrator to set up, configure, and maintain Invisinet gateways.
Invisinet Virtual Gateway Installation and Configuration Guide – outlines the steps required to set up a VMware EXSi virtual gateway for network access and operation.
Invisinet Gateway for AWS Installation and Setup Guide – outlines the steps required to set up an AWS gateway for network access and operation.
